IMPLEMENTASI KEBIJAKAN PELAYANAN PUBLIK DI KANTOR KEMENTERIAN AGAMA KABUPATEN MALUKU TENGAH (KEPUTUSAN MENTERI AGAMA NO. 90 TAHUN 2018)

Abstract

This study aims to identify the implementation of public service policies at the Office of the Ministry of Religion of Central Maluku Regency based on the Minister of Religion Regulation No. 90 of 2018, knowing the obstacles in implementing these public service policies, and knowing the solutions to overcome them. This research is descriptive by using a qualitative approach so that to support this research activity, data is collected from informants. Data analysis is preceded by collecting and collecting data or information in the field, after that it is classified according to the type and group, then it is analyzed or interpreted qualitatively. Based on the results of the analysis, it is known that the implementation of public service policies at the Office of the Ministry of Religion of Central Maluku Regency based on the Minister of Religion Regulation No. 90 of 2018 has not been carried out optimally, this is due to obstacles in the limitations of facilities and infrastructure and limitations of Human Resources both in quantity and quality. Solutions to overcome obstacles in implementing public service policies at the Office of the Ministry of Religion of Central Maluku Regency include: providing clear information on service standards; improve the Online Service Delivery System; adjustment of facilities, infrastructure and service facilities; and improve the competence of service implementers.