Pendampingan Tahap Awal Riset Pasar Melalui Survey Kepuasan Pelanggan Pada Bisnis Kuliner Online “Nanreku” Di Makassar Sulawesi Selatan

Authors

  • A Ratna Sari Manajemen, Fakultas Ekonomi, Universitas Patria Artha, Jl. Tun Abdul Razak, Kode Pos 92113
  • Hasma Hasma Akuntansi, Fakultas Ekonomi, Universitas Patria Artha, Jl. Tun Abdul Razak, Kode Pos 92113
  • Selfi Selfi Manajemen, Fakultas Ekonomi, Universitas Patria Artha, Jl. Tun Abdul Razak, Kode Pos 92113
  • Jusmawati Jusmawati Manajemen, Fakultas Ekonomi, Universitas Patria Artha, Jl. Tun Abdul Razak, Kode Pos 92113

DOI:

https://doi.org/10.33857/pajoco.v5i2.990

Keywords:

Market Research, Customer Satisfaction Survey, Online Busines

Abstract

This Community Service Activity aims to provide understanding to the community, especially MSME business actors, about the importance of conducting Market Research, namely by conducting Customer Satisfaction surveys in an effort to develop their business. This activity is carried out by carrying out initial observation methods and providing outreach to raise awareness of business owners/managers about the benefits and utilization of marketing research as well as conducting pretests and posttests as evaluation material to see the increase in knowledge of business owners before and after the outreach.

References

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Skripsi, Tesis dan Disertasi Ilmu Manajemen. Badan Penerbit Universitas Diponegoro. Semarang.

https://www.semuabis.com/nanreku-0851-0442-6649 (di akses pada tanggal 1 Agustus 2025)

Kristin, F. (2017). Keberhasilan Belajar Mahasiswa Ditinjau Dari Keaktifan Dalam Perkuliahan Dengan Kotler, Philip & Armstrong, Gary. 2014. Prinsip-Prinsip Pemasaran. Edisi 14, Jilid 1. Jakarta: Erlangga.

Kotler, Philip & Keller, K.L., (2016). Marketing Management. 15 Edition. New Jersey: Prentice Hall International, Inc.

Kumalaningrum, F., Widajanti, E., Sutarno. (2016). Analisis Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen dengan Kepuasan Konsumen Sebagai Variabel Moderasi (Studi pada Konsumen CS Kopi Tubruk Surakarta). Jurnal Ekonomi dan Kewirausahaan Vol. 16 No. 2

Juni 2016: 226 — 233

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Published

2025-10-29