PENGARUH KUALITAS PELAYANAN, KOMPETENSI PENGELOLA, DAN FASILITAS KOST TERHADAP KEPUASAN MAHASISWA DI RUMAH KOST KOTA MAKASSAR

Service Quality, Manager Competence, Boarding House Facilities, Student Satisfaction.

Abstract

This study aims to analyze the influence of service quality, manager competence, and boarding house facilities on the satisfaction of students living in boarding houses in Makassar. Using a quantitative approach and a survey method, this study involved 96 respondents selected through purposive sampling from among students living in boarding houses in Makassar. Data were collected through questionnaires and analyzed using multiple linear regression analysis via SPSS.

The results show that, partially, Service Quality (X1) has a positive and significant effect on Student Satisfaction (Y), with a t-value of 2.722 ≥ t-table 1.66088, a significance level of 0.008 ≤ 0.05, and a regression coefficient of 0.165. Managerial Competence (X2) also has a positive and significant effect, with a t-value of 2.592 ≥ t-table 1.66088, a significance level of 0.011 ≤ 0.05, and a regression coefficient of 0.226. Boarding House Facilities (X3) show the most dominant effect, with a t-value of 5.993 ≥ t-table 1.66088, a significance level of 0.000 ≤ 0.05, and a regression coefficient of 0.542. Collectively, the three independent variables have a positive and significant effect on Student Satisfaction (Y), as indicated by an F-value of 235.087 ≥ F-table 2.70 and a significance level of 0.000 ≤ 0.05.

Thus, service quality, manager competence, and boarding house facilities—both individually and collectively—make a significant contribution to the satisfaction of student residents in Makassar, with boarding house facilities being the most dominant factor. This study recommends that boarding house managers continue to improve their competence and the quality of facilities in order to create a comfortable and satisfying living environment for students.