IMPLEMENTASI PELAYANAN PERIZINAN BERBASIS ELEKTRONIK MELALUI SISTEM ONLINE SINGLE SUBMISSION RISKED BASED APPROACH (OSS RBA) DI DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU (PMPTSP) KABUPATEN MALUKU TENGAH

Abstract

This research aims to determine the implementation of electronic-based licensing
services through OSS RBA at the Central Maluku Regency PMPTSP Service, and to
determine the factors that hinder and facilitate the implementation of electronic-based
licensing services through RBA OSS at the Central Maluku Regency PMPTSP Service.
The type of research in this research is qualitative research, research informants consist
of department heads, licensing services section, RBA OSS operational team and the
community. Data collection techniques are carried out through observation, interviews
and documentation. The data analysis technique uses qualitative analysis in the form of
data reduction, data presentation, data verification and drawing conclusions. The
research results found that the implementation of electronic-based licensing services has
been implemented through OSS RBA at the PMPTSP Service of Central Maluku Regency.
In the licensing of service businesses implemented online, it refers to policy regulations,
institutional existence and digitalization. It can be seen that regulations as regulatory
policies have been implemented in the implementation of services, in accordance with the
institutions of the PMPTSP Service as well as digitalized service delivery to make it
easier for the public to process permits. There are inhibiting factors that influence the
implementation of electronic-based licensing through OSS RBA at the Central Maluku
Regency PMPTSP Service. Overlapping regulatory systems between central and regional
in this case refer to Law Number 23 of 2014 with Government Regulation Number 5 of
2021 and document requirements and information and knowledge related to OSS RBA,
lack of socialization regarding the OSS-RBA application by the public, lack of
understanding of Inconsistency in applicable regulations and OSS RBA maintenance, in
this case the WiFi network used, is an obstacle in improving the quality of public
services.