Analisis Pengaruh Mutu Pelayanan Program Kartu Indonesia Pintar Atau Kartu Indonesia Sehat Terhadap Kepuasan Masyarakat Di Kecamatan Manggala Makassar
DOI:
https://doi.org/10.33857/pamj.v4i2.376Keywords:
Influence of Service Quality, physical form, reliability, guarantee, Empathy, Public SatisfactionAbstract
This study aims to determine the Analysis of Service Quality Influence on Satisfaction of Society in Makassar manggala district. The results from this research that the influence of physical evidence, reliability,, assurance and empathy have influence with the satisfaction of society. Suggestion to Mr. Manggala Makassar sub-district head should increase the effort to develop human resource skill both in quantity and quality.
References
Ghozali, iman., 2005, Aplikasi Analisis Multivariate Dengan Program SPSS, Badan Penerbit: Universitas Diponegoro, Semarang.
Ghozali, Imam. 2011. Aplikasi Analisis Multivariate Dengan Program IBM SPSS 19 (edisi kelima.)Semarang: Universitas Diponegoro
Parasuraman, Zeithaml dan Malholtra 2005 Metode Penelitian. Bogor: Ghalia Indonesia.
Sugiyono. 2009. Metode Penelitan Bisnis(Pendekatan Kuantitatif, Kualitatip dan R&D). Bandung: Alfabeta.
Sugiyono. (2011). MetodePenelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta
Sudigdo, Sofyan. 2011. Dasar-dasar Metodologi Penelitian Klinis.Edisi ke-4.
Sagung Seto. Jakarta. Tjiptono, Fandy, 2008, Strategi Pemasaran, Edisi 3, ANDI: Yogyakarta
